Shipping & Returns

Shipping

USPS PRIORITY MAIL (for US only)

– Estimated delivery time will be approximately 2 to 5 business days for most cities.

USPS PRIORITY MAIL (for CANADA only)
– Estimated delivery time will be approximately 2 to 4 business days + however long the package takes in customs.

Other
* Customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customer, etc.).

 

Order Processing Policy

Orders will be processed in 3 business days.

All personal information is kept private and used exclusively to successfully process your order. To ensure discreet shipping and privacy all packages shipped from momperromper.com will be labeled 'Momper Romper' on the outside of the shipping package.

Please provide accurate billing and shipping information along with phone number and e-mail address in order to properly expedite your order and to notify you in case there is a problem. Please check that the Billing and Shipping address is correct before finalizing your order to avoid delays!

 

Taxes

Nevada tax of 8.25% is charged to Nevada residents on all items.

 

Missing Packages

Packages that are marked as delivered, but are “not received” are your responsibility to track down. Please check with your neighbors, next to your porch, or your back door. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end. 

Packages that are lost by USPS will be replaced after 15 days of non-movement for domestic packages and 8 weeks for international. We do not issue refunds on lost packages.

If you have any concerns once your package has been received by USPS, you may wish to open an investigation either through your local post office, or by calling the main USPS support number at 1 (800) 275-8777 (select carrier to speak to a representative.) We have found that recipient-initiated investigations are a smoother process in terms of routing the inquiry through the correct channels, so unfortunately we are not able to offer to open the investigation on your behalf.

 

Returns & Exchanges

 

Returns

Returns are accepted on all unwashed and unworn items within 30 days of receipt of your order if you are unhappy with your item, or damage was caused to the item through no fault of your own. Returns are not accepted on sale items. Shipping costs are non-refundable. We apologize for the inconvenience, but we do not provide a return shipping label for return shipments. 

To initiate a return on eligible items or if your item is outside of our policy or arrived defective or damaged in the mail, please email us at hello@momperromper.com. 

Exchanges

If you would like to exchange your order for a different size or color, please return your original purchase and place a new order. This will ensure that your new order ships as soon as possible.